Privacy Policy
Ayudando Familias LLC
6008 Evers Rd
San Antonio, Texas 78238
United States
Phone: +1 210-571-3718
Phone: +1 830-500-5680
Email: ayudandofamilias2019@gmail.com
Effective Date: February 18, 2026
1. Purpose of This Policy
This SMS Privacy Policy explains how Ayudando Familias LLC (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects information obtained through our Application-to-Person (A2P) 10DLC messaging program.
This policy applies specifically to text messaging communications sent to U.S. mobile numbers under A2P 10DLC regulations.
2. Types of Messages We Send
By opting in to receive SMS communications from Ayudando Familias LLC, you may receive:
Appointment reminders
Service notifications
Follow-ups regarding inquiries
Customer support responses
Promotional or marketing messages (if applicable)
Important updates related to services
Message frequency may vary depending on your interaction with us.
3. Information We Collect
When you opt in to receive SMS messages, we may collect:
Your mobile phone number
Your name (if provided)
Message interaction data (delivery status, timestamps)
Communication preferences
Any information you voluntarily provide via text
We do not collect sensitive personal information via SMS.
4. How We Use Your Information
We use SMS-related information to:
Deliver requested services
Provide appointment confirmations and reminders
Respond to inquiries
Send updates or promotional offers (if consented)
Improve customer experience
Comply with legal and regulatory requirements
We do not sell, rent, or trade your phone number to third parties.
5. Consent to Receive Messages
By providing your mobile number and opting in, you expressly consent to receive recurring automated text messages from Ayudando Familias LLC.
Consent is not a condition of purchase.
Opt-in may occur through:
Website forms
Verbal consent
Paper forms
Keyword opt-in (if applicable)
6. Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
STOP
After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you re-subscribe.
For assistance, reply:
HELP
Or contact us directly at:
ayudandofamilias2019@gmail.com
+1 210-571-3718
7. Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan. Ayudando Familias LLC is not responsible for carrier charges.
8. Carrier Liability Disclaimer
Carriers are not liable for delayed or undelivered messages.
9. Data Retention
We retain SMS-related data only as long as necessary to:
Provide services
Maintain required business records
Comply with legal obligations
After this period, data is securely deleted or anonymized.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect SMS data against unauthorized access, disclosure, alteration, or destruction.
However, no transmission over wireless networks can be guaranteed 100% secure.
11. Sharing of Information
We may share SMS data only with:
Authorized messaging service providers (e.g., SMS platform vendors)
Legal authorities when required by law
All service providers are contractually required to safeguard your information.
We do not sell consumer personal information.
12. Children’s Privacy
Our SMS program is not directed to individuals under 18 years of age. We do not knowingly collect information from minors.
13. Changes to This Policy
We may update this SMS Privacy Policy periodically. The revised version will include an updated effective date and will be posted on our website.
14. Contact Information
If you have questions about this SMS Privacy Policy, you may contact:
Ayudando Familias LLC
6008 Evers Rd
San Antonio, Texas 78238
United States
Phone: +1 210-571-3718
Phone: +1 830-500-5680
Email: ayudandofamilias2019@gmail.com